The small print
Every copy is printed for the person who ordered it. That keeps the rules short — and they are the same rules as in the Terms of Service, set out here in one place.
Payment is taken at checkout and your copy goes to print shortly afterwards. If you email stevan@bendingtheworldtoyourwill.com before printing has started, we cancel the order and refund you in full, no questions asked. Once printing has started, the rules below apply.
If you are a consumer in the EU/EEA or the UK, you may cancel your purchase within 14 days of the day you receive the book, without giving a reason. Email stevan@bendingtheworldtoyourwill.com within that window with your name and order details (the model form below is there if you want it; a plain email is just as valid), then send the book within 14 days of your notice to ST Online Marketing, Orionstraat 61, 2615 AS Den Haag, the Netherlands, in the condition you received it. Return shipping is at your cost and the parcel is your responsibility until it reaches us, so use a tracked service and keep the receipt. If you return from outside the EU (from the UK, for instance), declare the parcel as returned goods on the customs form; import charges caused by a missing or wrong declaration are deducted from your refund.
You may open the parcel and look through the book. A copy that comes back written in, marked or otherwise worn beyond what inspecting it requires can be refunded less its diminished value — that is the law’s rule, not ours.
We refund the purchase price plus our standard outbound shipping within 14 days of receiving the return (or your proof of posting, whichever comes first — proof of posting means a tracking number showing the parcel addressed to us; an untracked receipt is not enough), to the payment method you used at checkout.
Model withdrawal form — complete and return this form only if you wish to withdraw from the contract.
To ST Online Marketing, Orionstraat 61, 2615 AS Den Haag, the Netherlands, stevan@bendingtheworldtoyourwill.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______________________
Ordered on (*) / received on (*): ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ______________________
(*) Delete as appropriate.
Outside the EU/EEA and UK, all sales are final. Every copy is printed individually for its buyer and cannot be restocked, so we do not accept change-of-mind returns. This does not limit section 4 in any way, and it does not override any consumer right that applies mandatorily in your state or country.
If your copy arrives damaged or misprinted, or is not what you ordered, email stevan@bendingtheworldtoyourwill.com — outside the EU/EEA and UK within 7 days of the delivery scan, inside it as soon as you notice and at the latest within two months. Send the faulty copy back to the address we give you; that is at our cost — we send you a label or refund the postage. Once it is with us we replace it or refund you in full, your choice, wherever you are. We may accept clear photos of the book and the packaging instead of the return; that is our call, not a right.
If your copy never arrives: a delivery scan on the address you gave at checkout counts as delivered, so check that address carefully — a copy that goes astray because the address was wrong or incomplete is reshipped at your cost. If there is no delivery scan 10 business days after the carrier’s estimated delivery date (or, without an estimate, 20 business days after our dispatch notice), tell us and we treat it as lost: replaced or refunded, your choice. Statutory conformity rights remain untouched.
The first edition is limited. If we cannot fulfil your order for any reason, we tell you promptly and refund in full.
Refunds go back the way the money came: through our payment processor (Stripe) to the card or method you used at checkout, in euros, for the amount you paid. If your card was charged in another currency, the exchange rate at the time of the refund and any bank fees are between you and your bank. We never hand out store credit instead of money. Once we have issued a refund, your bank or card provider may take a few business days to show it.
Write to stevan@bendingtheworldtoyourwill.com and a person answers. If this page and the Terms of Service ever differ, the Terms prevail. Nothing here limits the consumer rights that apply mandatorily where you live.